Privacy Policy

1. Introduction

Life 1010 Recovery Community Organization Inc. ("Life 1010 Recovery," "we," "us," or "our") is committed to protecting your privacy and maintaining the trust of individuals, families, volunteers, donors, and community partners who interact with our organization.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit applications, participate in our programs, communicate with us, or use our services, including SMS messaging, email communications, appointment reminders, website analytics, and online forms.

By using our website and services, you consent to the practices described in this Privacy Policy and agree to our Terms and Conditions.

2. Information We Collect

Personal Information

We may collect personal information including:

• Name
• Preferred Name
• Email Address
• Phone Number
• Mailing Address
• Date of Birth
• Emergency Contact Information
• Preferred Method of Communication

Program & Application Information

If you complete a Recovery Intake Application, Volunteer Application, Donation Form, or Community Partner Application, we may collect information including:

• Recovery goals
• Volunteer interests
• Availability
• Community partnership interests
• Donation history
• Referral sources
• Support needs
• General demographic information

Communications Data

If you opt into communications, we may collect:

• SMS consent records
• Email subscription preferences
• Appointment confirmations
• Message history
• Opt-in and opt-out activity

Website & Device Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited
• Referral URLs
• Analytics and interaction data

Appointment & Service Information

If you schedule an appointment or request support, we may collect:

• Appointment details
• Service requests
• Meeting preferences
• Notes related to your interactions with Life 1010 Recovery

3. How We Use Your Information

We use your information to:

• Provide peer support services and organizational programs.
• Respond to inquiries and requests.
• Schedule appointments and send reminders.
• Process volunteer applications.
• Process donations.
• Connect individuals with community resources.
• Send communications you have consented to receive.
• Improve our website and services.
• Monitor website performance and analytics.
• Maintain records related to consent and opt-outs.
• Generate organizational reports and grant-related metrics.
• Protect the safety and security of our organization and community members.

4. Peer Support Disclaimer

Life 1010 Recovery Community Organization Inc. provides peer support services and community-based recovery support.

We are not a medical provider, mental health provider, or substance abuse treatment facility.

Information shared through our website, forms, or communications should not be considered medical advice, diagnosis, or treatment.

If you are experiencing a medical emergency or crisis, please call 911 immediately. If you are experiencing thoughts of self-harm or suicide, please contact the Suicide & Crisis Lifeline by dialing 988.

5. Cookies & Tracking Technologies

We use cookies, pixels, and analytics technologies to:

• Improve website functionality.
• Understand visitor behavior.
• Measure website performance.
• Enhance user experience.
• Support marketing and outreach efforts.

You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.

6. How We Share Information

Life 1010 Recovery does not sell, rent, or trade your personal information.

Mobile Information

No mobile phone numbers, SMS consent information, or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

Service Providers

We may share information with trusted vendors who assist us with:

• Website hosting
• CRM services
• SMS delivery
• Email communications
• Scheduling tools
• Payment processing
• Analytics services

These vendors are only permitted to use information as necessary to provide services on our behalf.

Legal Requirements

We may disclose information if required by law or when necessary to:

• Protect the safety of individuals.
• Comply with legal obligations.
• Respond to lawful requests.
• Protect the rights and property of Life 1010 Recovery.

Business Changes

If Life 1010 Recovery undergoes a merger, acquisition, or organizational restructuring, information may be transferred as part of that process.

Third-Party Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors supporting our operations (including customer service, communication, and technology providers) is permitted.

Text messaging originator opt-in data and consent information will not be shared with any third parties.

7. Your Choices

SMS Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a confirmation message and will no longer receive text communications unless you provide consent again.

Email Opt-Out

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link contained in our emails.

Access & Corrections

You may contact us to:

• Request access to your information.
• Correct inaccurate information.
• Request deletion of your information where permitted by law.

8. Data Security

Life 1010 Recovery uses commercially reasonable administrative, technical, and physical safeguards to protect your information.

While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be 100% secure. Accordingly, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.

10. Grant Reporting & Organizational Metrics

As a nonprofit organization, Life 1010 Recovery may aggregate and anonymize information for:

• Grant reporting
• Organizational impact reporting
• Community needs assessments
• Program effectiveness evaluations
• Annual reports

Any information used for these purposes will be aggregated and will not identify individual participants unless explicit written permission has been obtained.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact: